Order Help Center
Need help with an order? Choose the situation that best matches your question.
Track my order
Use our Track Your Order page. Tracking updates may take 24–72 hours after the carrier receives the package.
My order is still processing
Every item is printed after you order. Printing and handover to the carrier usually take 4–7 days, so tracking may not move during that time. That is normal. Most shirts arrive 10–18 days after you order; phone cases arrive in about a week.
I need to change or cancel my order
Contact us as soon as possible with your order number. We will review whether production or fulfillment has started. Changes may not be possible after production begins.
My order arrived damaged, defective, or incorrect
Contact us within 30 days of delivery. Include your order number, a clear description, photos or video showing the issue, and whether you prefer a replacement or refund.
What information should I send?
- Full name
- Order number
- Short description of the issue
- Clear photos or video when relevant
- Your preferred resolution
For other questions, visit Contact Us or email info@thedeerly.com. Customer contact address: MatureX LLC, 25722 Kingsland Blvd, Katy, TX 77494, United States. Do not send returns here; return instructions are provided by request.
Store management: DEERLY'S is managed by MatureX LLC.