Returns, Refunds & Replacements
If something is wrong with your order, contact us within 30 days of delivery. We will review the issue and help with an eligible replacement or refund.
Eligible issues
- Defective, damaged, or broken product
- Product different from the order description
- Incorrect size or specifications compared with the order
- Missing, lost, or incorrectly delivered product
- Damage during shipping
How to request help
Contact us through Contact Us or email info@thedeerly.com. Include your full name, order number, issue description, clear photos or video when relevant, and your preferred resolution.
Important exclusions
Requests after 30 days, a wrong address entered at checkout, misuse, poor maintenance, change of mind, and style preference are generally not eligible. Promotional or sale products may have additional restrictions, except where the item is defective, damaged, or incorrectly delivered.
Picked the wrong size? Email us anyway. We look at every case.
Processing time
Do not send a product back before receiving instructions. If a return is required, we will provide the appropriate return instructions and address after reviewing your request. Inspection and return processing generally take 2–7 business days after receipt. Refunds are typically processed within 5–10 business days after inspection. Bank posting time may vary.
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Store management: DEERLY'S is managed by MatureX LLC.